Case Study: XPO Logistics
The best of product engineering to deliver technological innovation within the Last-Mile-Logistics space.
XPO Logistics is one of the largest providers offering end-to-end logistics and transportation solutions to companies across industries. What started out as a bike messenger & bike courier service for New York has since expanded tremendously, providing an innovative number of professional services to corporate clientele, such as warehousing, assembly & repair for businesses.
Headquartered in the USA, XPO Logistics has a footprint in 34 countries and counts among its clients some of the top companies in the world - IKEA, Home Depot, Lowe's and Amazon to name a select few.
XPO, through hands-on executive leadership, has grown into a highly versatile, distributed company. By pivoting into a wide array of services, the company has expanded across North America rapidly, creating a large need for strong technology systems that speak together to help thousands of employees, drivers & technicians get jobs done quickly and efficiently.
One of XPO's fastest growing units is its Last Mile Logistics Division. It provides multiple retailers the ability to give their customers the option of same day shipping, home assembly and electrical application installation services. With over 30,000 daily shipments, XPO was struggling to intake custom orders from over 50 retail customers, which included processing in multiple warehouses and dozens and distribution centers.
Icreon was able to work with XPO to revolutionize their integration architecture. First, we defined the inventory of the business processes, applications & data transfer mechanisms that needed to be consolidated. This enabled us to prioritize different events based on financial benefit for the company. By standardizing how they integrated with customers 3rd party POS platforms using an Enterprise Service Bus, the Last Mile Division was able to reduce costs during new customer acquisition and have drivers take more efficient routes to complete fulfillments on a daily basis.
From there, we split into 3 agile development teams, each responsible for a different system that needed to be integrated into our middleware architecture. This involved engineering, test automation & deploying the solution. Finally, we built out a common library of interfaces that would allow other vendors and engineers to leverage our middleware to pull and push information from different systems.
Over the course of a 3-year relationship with the organization, Icreon has built a number of mission critical systems with XPO – helping the organization manage corporate acquisitions, increase their operational capacity, and acquiring new clients.