Business Focused Artificial Intelligence & Machine Learning Development Firm

Artificial Intelligence & Machine Learning Experts

For well over 20+ years, Icreon has developed intelligent applications, platforms & ecosystems driven by Machine Learning and Artificial Intelligence for businesses in the global marketplace.

Our experience & knowledge sets us apart when it comes to helping businesses plan their AI roadmaps & understand how best to get a return on their AI investments. Here are just a few of the organizations we've worked with on AI & Machine Learning initiatives:

AI & Machine Learning Services

Our Artificial Intelligence strategists work on identifying high-impact areas within a particular industry and pair that with proven successes within the broad spectrum of AI.

Whether it's using pattern analysis to dynamically predict retail sales, computer vision to automatically process inventory data, or natural language processing to quickly understand customer satisfaction - Icreon's experience in AI, machine learning & deep learning is the difference between first place and fourth place. Here are just a few of the services we offer within our AI practice:

Natural Language Processing - interpreting and deciphering a variety of structured and unstructured language formats to extract value

Computer Visioningunderstanding, processing & predicting more complex media formats

Robotic Process Automationmaximizing on profit margins by reducing manual labor and creating efficiencies within worflows

Recommendation Engines - organically tying customers into businesses through product recommendations

Amdocs: AI platform that's out of this world

Amdocs, the leading software solution provider for the telecommunications industry, already provides solutions such as document management, engineering, and quality assurance - they wanted to develop a new business channel for communicating with customers and cross-selling to them via E-learning.

For example, a telecom financial analyst working at Vodafone could easily upskill on processing invoices effectively, converting billing documents, and creating purchase orders, just as easily as a call center agent could learn how to manage customer data and escalation events. Both would be able to learn on a single adaptive platform that catered content based on their preferences and learning style. Icreon defined six roles for the e-Learning platform: the Call Center Agent, the Retention Agent, the Retail Agent, IT Support, Administration and the Team Lead.

The outcome was a solution that enables Amdoc to provide their customers eLearning as a Service - currently being used by the likes of Verizon, AT&T and Vodaphone. The solution leverages machine learning models that evaluate employee management, and automatically re-adjusts their learning content in real-time. In addition, the solution leverages big data analysis to automatically score, evaluate and feed new content to employees so that they can learn relevant new skillsets to their job.

IMG MODELS: AI & Process automation

IMG models is an international leader in talent discovery and model management, globally recognized for its diverse roster. Focused on building strong personal brands outside of the traditional talent portfolio, IMG is committed to expanding the opportunities for its clientele.

As IMG operates cross-departmentally, in global teams, collaborating on multiple projects in real time - the company was looking for a solution design that would intelligently automate the inefficiencies within internal manual workflows.

Furthermore, within the industry - the handling and showcasing of portfolio assets could make or a break the personal brand of an individual client. With thousands of high-resolution media uploaded on a daily basis by agencies and managers, the solution would need to extract, decipher and tag complex media files on the fly. Using AI, we implemented a solution that allows internal teams to work more efficiently by reducing dependence on manual processes


Icreon is a digital innovation agency focused on transforming customer experiences and automating operations for clients around the world. Founded in 2000, Icreon works with non-profits and associations, mid-market companies, and Fortune 500 brands across all industries. Icreon reimagines clients’ technology ecosystems from top to bottom, front-end to back-end, ushering in a new era of digital maturity. An award-winning digital transformation partner, Icreon is headquartered in New York City, with offices around the globe in D.C., Philadelphia, London, New Delhi, and Pune.

start a conversation