Established in 1977, Kenya Airways is now the largest Kenyan airline. Kenya Airways is known as the "Pride of Africa" and is one of the leading sub-Saharan operators. It has a vast international destination network, with 56 cities in Asia, Africa and Europe which extend from Athens to Bangkok to Mumbai, to London and beyond.

Kenya Airways
The Challenge

Kenya Airways wanted to continue and scale their eCommerce to sell flights online. The challenge for the airline was to drum up more sales from B2B and B2C clients online using a single portal.

Moreover, the portal needed to integrate with existing systems that Kenya Airways already had in place, from ticket readers and check-in tools to baggage insurance providers and discounts.

The Analysis

The goal for the site was: "All of Kenya in a Website." The ambitious nature of the project made us realize that the site would have to be a complete end-to-end solution. This meant booking and purchasing

travel products like flights, hotel, restaurants, and insurance packages all from a single point. It also needed to be easy enough for a family to use, while flexible enough for a business' needs.

The outset of the solution required our team to integrate with a number of solutions. The baseline technology is built on top of PHP and MySQL with Memcached to increase page performance. The solution also integrates with
the Global Distribution System, Galileo, as well as a Local Distribution System to populate inventory information for available deals, making it easy for customers to purchase travel packages in real-time with speed and efficiency.
  • PHP Development
  • MySQL Database
  • RESTful API
Key Features
  • Service Friendly

    Travel agents are able to buy flight, hotel and restaurant packages in bulk, which they can then sell in flexible packages to both consumers and businesses.

  • Enterprise Commerce

    The backend of the web application is fully automated, making it the first portal in Africa to have a self-service airline eCommerce tool that requires zero manual entry.

  • Customized Travel Portal

    The Travel Portal is actually comprised of 13 separate services that are all intertwined into one – from flights to hotel stays to dinner reservations to travel insurance.

  • Media Friendly

    Kenya Airways' marketing team has a series of simple interfaces to completely change content, banner ads, videos, and photography on the site to attract customers.

Portal to book all trips to Kenya
Different services offered by the platform
Dollars earned by Kenya Airways each year